Refund and Returns Policy

At GiftGalorePK, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our refund and returns policy explains the process for requesting a return, exchange, or refund.

Overview

You have 30 days from the date of receiving your order to request a return or refund. After 30 days, we may not be able to offer a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.
• The item must be returned in its original packaging.
• You must provide your order details or proof of purchase.

Non-Returnable Items

• Personalized or customized products
• Items that have been used, damaged, or altered after delivery
• Items without their original packaging where the packaging is required for resale
• Perishable products
• Gift cards
• Digital products or downloadable items
• Items specifically marked as non-returnable on the product page

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.

Please provide your order number and clear photographs of the item and packaging so that our team can review the issue and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you by email or phone regarding the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed using the appropriate payment method. The time required for the refund to appear may vary depending on the payment provider or bank.

Late or Missing Refunds

1. Check your bank account or payment account.
2. Contact your bank or payment provider if necessary.
3. If you still have not received your refund, contact our support team.

For refund assistance, contact us at: support@giftgalorepk.com

Sale and Promotional Items

Sale items, discounted products, and promotional bundles may have different return or refund conditions. Please check the product description or contact us before returning such an item.

Exchanges

We may offer an exchange when an item is received damaged, defective, or incorrect.

To request an exchange, please contact us with your order number and relevant photographs. Our support team will review your request and provide further instructions.

Return Shipping

Unless the item was delivered damaged, defective, or incorrectly, the customer may be responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part.

We recommend using a trackable shipping service when returning higher-value items.

Return Address

Gifts

If an item was purchased as a gift, the refund or exchange will generally be handled according to the original order and payment details.

Need Help?

If you have any questions regarding refunds, returns, exchanges, or your order, please contact our support team:

Email: support@giftgalorepk.com
Phone: 03495351738
WhatsApp: Chat with us on WhatsApp

At GiftGalorePK, we value our customers and aim to provide quality products and reliable customer service. If you have any concerns about your order, please contact us and our team will be happy to assist you.